Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of ReeMonica Batiste-Doss

ReeMonica Batiste-Doss

July 20, 2026

5  out of  5
rating by ReeMonica Batiste-Doss
"John is very nice and gets the job done I just love his customer service he deserves a raise and please keep him!! I only talk to him because he cares❤️and he is a asset to the company I’m
Only there because of him!!! Keep up the great wk!!"
We responded:
"ReeMonica, Thank you so much for the wonderful review! We’re thrilled to hear that Jhone has been so helpful and that you love his customer service. We’ll be sure to share your kind words with him—your feedback truly means a lot. We’re grateful to have you as a State Farm customer, and we’re here for you anytime you need us. #myshermanagent"
Profile photo of C J

C J

July 8, 2026

5  out of  5
rating by C J
"I had a great experience working with Jhone at State Farm. He was professional, friendly, and very helpful throughout the process of my car claim. He took the time to explain my coverage options, answered all of my questions, and made sure I understood everything. He is a great listener and very apathetic.

Jhone made the entire process simple. His patience, knowledge, and great customer service gave me the reassurance I was getting the right information for my claim. He was responsive & easy to work with! In fact, everyone in the office is GREAT!

I appreciate all of the help I get from this office. I would highly recommend them to anyone looking for insurance. They provide outstanding service and make the experience a five-star one from start to finish! You won’t be disappointed!"
We responded:
"Wow! CJ, thank you so very much for the kind words and 5-star review. Jhone is great with our customers as it is important that we are thorough, thoughtful and listen to our customer's needs. I am so glad that you felt reassured by his patience, knowledge and responsiveness and shared your experience with everyone in the office. Thanks again for your recommendation and trusting us! If you ever need anything in the future, we are here to help! - Spencer"
Profile photo of maria barragan

maria barragan

June 30, 2026

5  out of  5
rating by maria barragan
"Annette is always a pleasure to work with! I have my Buisness and personal policies.
Anytime I need anything she is very responsive, and takes care of my needs in a timely manner."
We responded:
"Maria, thank you very much for the 5-star review! Annette takes great pride in working with our customers and I am glad to hear you have had a wonderful experience. I am very thankful for your business and look forward to working with you in the future! Thanks again! - Spencer"
Profile photo of B Mustang

B Mustang

June 30, 2026

5  out of  5
rating by B Mustang
"Annette my agent very professional and helpful with all of my questions. I have recommend her to family and friends."
We responded:
"Thank you so very much for the 5-star review! We are glad that you found Annette so helpful, and even more thankful that you trust our services enough to recommend to friends and family. That is the ultimate compliment! Please do not hesitate to reach out should you need anything. -Spencer"
Profile photo of lola dominguez

lola dominguez

June 30, 2026

5  out of  5
rating by lola dominguez
"Annette is amazing! Highly recommend her for anything needed, double checks on things and makes sure to not give a run around 😊"
We responded:
"Lola, thank you for taking the time to leave us a review!!! I am thankful that Annette was able to help you with your insurance needs as it is something that we focus on daily. Should you need anything, contact us at (903) 487-0303. Thanks again! #myshermanagent"
Profile photo of Vianey Blanco

Vianey Blanco

June 30, 2026

5  out of  5
rating by Vianey Blanco
"Great experience! They were able to offer me a way better quote than what I had with progressive. Thank you!"
We responded:
"Vianey, thank you so much for the great review! We’re happy to hear that we were able to find you a better, more competitive quote. We truly appreciate your business—if you have any questions or need anything adjusted in the future, please don’t hesitate to reach out. Thanks again! - Spencer"
Profile photo of Red Spins at Night

Red Spins at Night

June 15, 2026

5  out of  5
rating by Red Spins at Night
"I had a great experience working with Jhone Flores at State Farm. He was professional, friendly, and very helpful throughout the process of getting insurance for my 2022 Chevy Silverado. He took the time to explain my coverage options, answered all of my questions, and made sure I understood everything before making my decision.

Jhone made the entire process simple and stress-free. His patience, knowledge, and excellent customer service gave me confidence that I was getting the right coverage for my needs. He was responsive, easy to work with, and genuinely cared about helping me find the best solution.

I truly appreciate all of Jhone's help and would highly recommend him to anyone looking for insurance. He provided outstanding service and made the experience a five-star one from start to finish!"
We responded:
"Thank you so much for taking the time to leave this wonderful review! We’re thrilled to hear that you had a great experience with Jhone. It means a lot that he was professional, friendly, and took the time to walk you through your coverage options, answer all your questions, and make the process simple and stress-free while helping you feel confident in the right choice for your truck. We truly appreciate your recommendation and we’re grateful to have you as a customer. If you ever need anything, we’re here to help! - Spencer"
Profile photo of Dan Quevedo

Dan Quevedo

June 3, 2026

5  out of  5
rating by Dan Quevedo
"I have never had someone at a company make my problems their problems. John was amazing to work with. he made sure i was taken care of and I will remain a State Farm customer because of HIS customer service. thanks John"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Spencer Marks’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Profile photo of Keith Koster

Keith Koster

May 28, 2026

5  out of  5
rating by Keith Koster
"Peyton is an amazing representative of State Farm. She's very nice and always manages to keep me a happy customer"
We responded:
"This is great news! Thank you for sharing your experience with our team, Keith. We are proud to serve customers like yourself. Please don't hesitate to reach out whenever you need help with your insurance needs."
Profile photo of Danielle Dears

Danielle Dears

May 28, 2026

5  out of  5
rating by Danielle Dears
"My experience with John was great he has great customer service and always explains everything well great insurance person"
We responded:
"Danielle, thank you for the wonderful review! We’re so glad to hear you had a great experience with Jhone. It means a lot that you felt his customer service was strong and that he took the time to explain everything clearly. We truly appreciate your trust, and we’re here whenever you need anything. - Spencer"
Profile photo of Ann Krueger

Ann Krueger

May 28, 2026

5  out of  5
rating by Ann Krueger
"John is great! Best customer service I’ve seen at this office in a long time."
We responded:
"Ann, thank you for taking the time to leave us a 5-star review. We strive to provide every person with exceptional service and Jhone is one of the best. Please do not hesitate to reach out should you need anything. Thanks again! - Spencer"
Profile photo of Brandy Driver

Brandy Driver

May 27, 2026

5  out of  5
rating by Brandy Driver
"Peyton is very responsive and helpful. I have had several policy changes and she is always on the ball! I am very pleased with the rates at State Farm as well."
We responded:
"Brandy, thank you so much for the wonderful 5-star review! We truly appreciate your kind words. Hearing that Peyton has been responsive, helpful, and always on top of your policy changes means a lot to our team. If you ever need anything in the future, we’re here to help! - Spencer"
Profile photo of Cheryl Lacey

Cheryl Lacey

May 27, 2026

5  out of  5
rating by Cheryl Lacey
"Peyton was great helping me move my insurance portfolio over to State Farm very responsive via email and very easy to get on the phone which is very important to me. Peyton made the move a very smooth transition and saved me money without sacrificing coverage."
We responded:
"Cheryl, thank you for the fantastic review! We’re so glad Peyton made your transition to State Farm smooth and stress-free. It’s wonderful to hear she was responsive by email and easy to reach by phone—especially when that flexibility matters most. We strive to help our customer's get the coverage they need while protecting what matters most. Don't hesitate to reach out should you need anything! - Spencer"
Profile photo of Eric Rodriquez

Eric Rodriquez

May 27, 2026

5  out of  5
rating by Eric Rodriquez
"Great service from this office. Everybody is very helpful. John is great at what he does."
We responded:
"Eric, I truly appreciate you taking the time to leave us a review! We work hard to provide world-class service to our customers. Please know that we are here should you need anything and/or have questions. Thanks again! #myshermanagent"
Profile photo of Prakrut Mehta

Prakrut Mehta

May 11, 2026

5  out of  5
rating by Prakrut Mehta
"Peyton Streetman at State Farm was incredibly helpful with getting insurance set up for my two cars. She made the entire process smooth, easy to understand, and stress-free. Peyton was professional, responsive, and took the time to explain all my coverage options clearly."
We responded:
"Prakrut, thank you for the great review! We’re so glad Peyton made setting up insurance for your two cars a smooth and stress-free experience. We strive to provide each and every customer with world class service. We truly appreciate your trust and look forward to helping whenever you need anything. - Spencer"
Profile photo of Robbie Cranfill

Robbie Cranfill

May 6, 2026

5  out of  5
rating by Robbie Cranfill
"Spencer marks entire team has always been extremely friendly and accommodating. Annette recently got me taken care of very quick and painless. Every time you have questions they are quick to get you answers and try their best to make sure you end the conversation happy with their service."
We responded:
"Robbie, thank you for the wonderful review! We’re so happy to hear that our entire team has been friendly and accommodating, and that Annette was able to get you taken care of quickly and make the process feel easy. We truly appreciate your trust, and we’re glad we could answer your questions and make sure you left the conversation feeling confident. Thanks again for choosing us! - Spencer"
Profile photo of Bruce Mccallum

Bruce Mccallum

May 1, 2026

5  out of  5
rating by Bruce Mccallum
"Emily made regular contact, gave an estimate better than current coverage, and advised me on my current renter's insurance."
We responded:
"Bruce, thank you for sharing your experience! We’re glad Emily was able to stay in regular contact, provide an estimate that was better than your current coverage, and help ensure your renters insurance was on the right track. We truly appreciate your trust and look forward to continuing to support you. Thanks again! - Spencer"
Profile photo of Michael Philip Oliver

Michael Philip Oliver

April 29, 2026

5  out of  5
rating by Michael Philip Oliver
"Have had an outstanding relationship with Them!"
We responded:
"Michael, thank you so much for your kind review! We’re truly grateful to have you as a customer and appreciate the opportunity to support you. We look forward to continuing to provide you with excellent service and coverage whenever you need us. Thanks again! - Spencer"
Profile photo of Edwin Williams

Edwin Williams

April 27, 2026

5  out of  5
rating by Edwin Williams
"Got a call from Emily at Spencer Marks office to provide a qoute on my auto insurance. My prior insurance policy was increasing at ever renewal without even calling me. I was able to get a qoute very quickly over the phone for far cheaper than what I was currently paying and increase my coverage amounts significately."
We responded:
"Edwin, thank you for taking the time to leave us a review! We’re glad Emily was able to help you get a new auto insurance quote quickly and make it possible to lower your premium while also increasing your coverage significantly. We understand how frustrating it can be when rates go up at renewal without warning, and we’re committed to making sure you always have options. If you ever need anything else, we’re here to help. - Spencer"
Profile photo of Hector Guzman

Hector Guzman

April 21, 2026

5  out of  5
rating by Hector Guzman
"Annette made everything really easy for me. She helped me remove my previous vehicle and add a new one without any issues. She was responsive, clear, and very professional throughout the process. I truly appreciate her help and would definitely recommend her to anyone needing insurance support."
We responded:
"Hector, thank you so much for the 5 star review and feedback. I am glad that Peyton, as well as the rest of the team, were able to help assist you with your insurance needs. Please do not hesitate to reach out whenever you need us. Thanks again!!! #myshermanagent"
Profile photo of L Solis

L Solis

April 16, 2026

5  out of  5
rating by L Solis
"I had an excellent experience working with Annette Alvarez as my State Farm account manager. She is incredibly helpful, responsive, and efficient. I needed assistance in some questions, she handled everything quickly and made the process smooth and stress-free. It’s clear she genuinely cares about her clients and goes above and beyond to provide top-notch service. I truly appreciate her professionalism and dedication. Highly recommend!"
We responded:
"Thank you so much for your wonderful feedback! We’re delighted to hear that Annette provided you with such helpful, responsive, and efficient service. She truly cares about her clients and strives to make every experience smooth and stress-free. We appreciate your recommendation and are grateful for your trust in our agency. Please don’t hesitate to reach out if you need anything else! - Spencer"
Profile photo of Michelle Waters

Michelle Waters

April 11, 2026

5  out of  5
rating by Michelle Waters
"I have been dreading changing insurance companies. I have been with the same company for over 20 years. They made it super easy and fast. I also saved a lot of money. Thank you so much!"
We responded:
"Michelle, thank you so much for sharing your experience! We understand that switching insurance companies after many years can feel overwhelming, so we’re thrilled to hear that we made the process easy and fast for you. It’s wonderful that you were able to save money too! We truly appreciate your trust and look forward to continuing to serve you. - Spencer"
Profile photo of Daniel Laprade

Daniel Laprade

April 5, 2026

5  out of  5
rating by Daniel Laprade
"Emily was very helpful and personable."
We responded:
"Thank you for your kind feedback! We’re glad to hear that Emily was both helpful and personable during your experience. We appreciate your trust in our agency and look forward to assisting you again whenever you need us. #myshermanagent"
Profile photo of Tatianna Williams

Tatianna Williams

April 4, 2026

5  out of  5
rating by Tatianna Williams
"Drew is amazing fast friendly and flawless even though I didnr get the vehicle he helped me with everything"
We responded:
"Tatianna, thank you for your wonderful feedback! We're glad to hear that Drew provided fast, friendly, and flawless service, even though things didn’t work out with the vehicle. We’re here to help with anything you need and appreciate you recognizing Drew’s efforts. Don’t hesitate to reach out anytime! - Spencer"
Profile photo of Jesse Diaz

Jesse Diaz

April 3, 2026

5  out of  5
rating by Jesse Diaz
"Emily was very helpful in explaining and getting my new travel trailer coverage.
Awesome service!!!"
We responded:
"Jesse, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! #myshermanagent"